The COVID-19 virus is certainly on everyone’s minds. It is a complicated time but all of us at Residential Warranty Company, LLC, HOME of Texas and MHWC are working hard to ensure that we meet your needs as well as protect the safety of our employees.
Now more than ever, we believe that teamwork and the power of collective work as a community will see us through this unprecedented and difficult time. All of our company employees will be working at home, striving to supply you with the continuity of service and customer support that you have come to expect from us. Builders wishing to join our program may continue to use the online application system on our website.
Our Account Executives will reach out by telephone and email to assist you. Current members needing warranties may continue to use our online Warranty Express system to receive all the documents needed for closings electronically. Homeowners with claim questions should follow the procedures outlined in their warranty books to request assistance or call our 800-247-1812 to leave a voicemail message.
Please be patient with us as we work through backlogs but rest assured that we will be in touch with you as soon as humanly possible.
Above all, we hope for your continued good health and that of your family, for the recovery of our communities as they deal with the stresses of the crisis and lastly, we look forward to seeing the strength, determination and focus of our work force put our economy back on the right track. We are in this together and better days await us.
Warmly, Your friends at RWC, HOME and MHWC