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Every HOME of Texas new home warranty program includes our effective warranty resolution process which uses mediation and, if needed, formal arbitration. Builders ask from time to time if the system works… or in other words, if the warranty is “worth it”.

Read on for highlights on selected case studies which show exactly how this process works.

CASE STUDY #1: Arbitration? It Works!

In this case study, the home was in Year 1 of warranty coverage and was financed through VA/HUD. The homeowner’s request for warranty performance stated, “The ductwork is making continuous knocking/ticking noises during every heating and air conditioning cycle.”


CASE STUDY #2: Mandatory Arbitration Upheld by Courts

All of HOME’s warranty programs feature mandatory binding arbitration of Unresolved Warranty Issues.* HOME and its builder members have been very successful at educating the courts to recognize and enforce the warranty’s mandatory binding arbitration provision.


CASE STUDY #3: Structural Defects – Yes, We Cover & Resolve Them – Part 1

Yes, our warranty does cover structural defects, and that structural coverage is just one of the many benefits of the HOME warranty programs. Providing a HOME warranty on your homes reduces your liability and assures you that your homeowners are protected for covered structural defects for the entire term of the warranty.


CASE STUDY #4: Structural Defects – Yes, We Cover & Resolve Them – Part 2

Many Builders join a warranty program for the market appeal or the FHA/VA approvals – both great reasons – but those reasons alone don’t tell the whole story.  The HOME Warranty provides real value to builders and homeowners when major structural defects occur.  Major structural defects are expensive – the industry average is over $30,000 to repair. With HOME, warranted structural defects are covered and resolved!


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