The 2016 Sales Meeting Deemed a Success!
Just as summer faded into our past, RWC-HOME-MHWC Account Executives from all points around the country converged upon Harrisburg, PA for the annual Sales Meeting. With the twin goals of energizing and enlightening, VP of Sales, Suzanne Palkovic, orchestrated a 3-day event jammed packed with warranty related information. From a new contact management system to details on how the company plans to streamline membership procedures moving forward, the goal was to reduce paperwork and improve efficiency.
New members coming to us may begin to use our newly implemented “universal” agreement that permits participation across all programs with one document. Coming in January, we’ll debut a new robust online application system. And we’re taking a hard look at other ways to improve efficiency for you.
Over the course of the three days, various managers spoke about ways our reps can help you utilize our programs. One of the most important items discussed that specifically relates to protections for you is how our warranty resolution procedures and our warranty protections are second to none.
With our free mediation step – something that no other company offers – we are extremely proactive in helping you and your homeowners get issues resolved before utilizing arbitration. Some of our competitors send disagreements straight to arbitration. Protections are built into our warranties to make sure everyone plays fairly (things like weekday access to make repairs, compelling homeowners to use our process instead of a lawsuit, etc). Our Warranty Resolution Manager, Diane Naguski, reviewed various case studies with us to point out ways that the warranty truly provides real-world protection for our builder members. These case studies can be found here or you can request a PDF from your Account Executive.
The other big ticket item for builders’ benefit discussed was the products available to you through our insurance affiliate, RWC Insurance Advantage. Three products are currently available: General Liability, Builder’s Risk and Contractor’s Equipment. For a risk-free insurance quote, contact Ron Sweigert at 866-454-2155 or firstname.lastname@example.org.
But of course all work and no play makes for a boring group of sales people, right? Plus it would be hard to contain this group that whole time anyway. We made sure to feed and entertain them throughout the week, capping it all off with a trip to Happy Valley in State College, PA where we experienced the excitement of the Penn State Nittany Lions winning in overtime against the Minnesota Golden Gophers. (Sorry Gopher fans!)
Refreshed and rejuvenated, the Sales Force is now “ready to roll” to make the warranty programs work better for you than ever!