How Valuable is My New Home Structural Warranty?

Experience
HOME of Texas has been in warranty business for over 30 years and, together with its national affiliate Residential Warranty Company, LLC, this warranty group has issued over 3 million home warranties. Most importantly for you, HOME has managed thousands of disputes between builders and homeowners over the years.

Strength
Warranties issued by HOME of Texas are insured by a Texas-based Property & Casualty Company.

Resale Value
Your warranty lasts for the duration of the specified term. Sell your home during that warranty term and the balance of the term of coverage transfers automatically to the next buyer. That transferable warranty may increase the value of your home to prospective buyers, making it an excellent marketing tool.

Protection
Warranties from HOME of Texas are written and insured commitment that if your home develops a warranted defect, either the builder or HOME of Texas will correct the issue. Your HOME warranty is independently written and administered from your Builder. Even if your Builder goes out of business, your warranty remains in place for the length of the warranty term. Structural failures are costly, averaging over $30,000 to repair. When a HOME of Texas warranty is in place on your home, you have the assurance that warranted structural components will be repaired without creating serious financial hardship for you.

Expert Second Opinion
Even with a spelled-out warranty in place, people don’t always see eye-to-eye. The warranty document can be a valuable ‘measuring stick’ for evaluating the issues if a dispute arises between you and your Builder regarding whether or not something should be considered a defect. HOME’s warranty standards are based on accepted building industry practices. If you believe you have an issue with your home or your Builder, the process to get HOME involved to mediate the dispute and/or determine coverage is spelled out in the warranty book you receive when you confirm coverage.

“Great marketing tools for builders to pass down to new homeowners – from the newly revamped color warranty books, to the easy-to-use and informative website. Also, the spring and fall newsletters are always full of current events and useful tips. HOME puts a lot of information at your fingertips.”

Elvia B., Houston/San Antonio, TX Builder

Managing Your Warranty FAQs

How do I contact you if I have questions about my paperwork or need duplicate copies?

Contact our Enrollments Dept. at 800-445-8173 or enrollments@homeoftexas.com. If you validated your coverage online at confirm.homeoftexas.com, your documents are available in PDF format at that address whenever needed.

Information is listed incorrectly on the Application for Warranty form that I received at closing. Can I make the changes myself?

No, because our Application for Warranty form is a Legal document. If you need to make a correction, please contact us.

I am moving. Is my warranty transferable to the next owner?

Yes, HOME’s Limited Warranties automatically transfer to each successive buyer throughout the warranty term. No fees to pay; No forms to complete. However, in the case of a foreclosure, please note that the warranty may be voided.

What types of things are covered under my warranty?

HOME of Texas and its Affiliates offer many different warranty options. The answer to this question depends on which warranty option was utilized for each home. Coverage varies depending on the warranty program selected by the Builder. Homeowners should review their warranty book for warranty terms and coverage details.

How does a Homeowner start the process to resolve a warranty issue?

The warranty book that was issued specifically for a particular home contains all the procedures to address a potential defect. Written documentation from the Homeowner in the format described in the warranty book under Requesting Warranty Performance must be sent to the Administrator (HOME of Texas) in order to begin this process. We do not accept telephone or fax requests at this time. HOME’s address, telephone and email information can be found on our Contact page. You will need to provide:

  • Validation Number and Effective Date of Warranty;
  • Your Builder’s name and address;
  • Your name, address, email address and telephone number (including home, cell and work numbers);
  • A reasonably specific description of the Defect(s), (including the date on which the Defect was discovered);
  • A copy of any written notice to your Builder;
  • Photographs, if they would be helpful in describing the Defect; and
  • A copy of each and every report you have obtained from any inspector or engineer.
What is “warranty resolution”?

Mediation. In the majority of cases, the root of many disagreements is a breakdown in communication between the Builder and the Homeowner. Often, all it takes to get a problem resolved is for someone to take on the role of mediator and assist the other parties in arriving at a fair and reasonable agreement, based on the warranty standards provided. Before formal arbitration or costly litigation is used, HOME does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Homeowner, the Builder and HOME of Texas during the Builder’s period of responsibility. In this initial process, there is no charge to either party.

Arbitration. If the issue is not resolved during mediation, the next step is arbitration, which is a formal procedure to resolve disputes conducted by a neutral, independent arbitrator. Arbitrators used by HOME of Texas are experienced in arbitrating residential construction matters. The decision of the arbitrator under our programs is binding on all parties, including the Builder as well as the Homeowner, unless prohibited by law. Initially, the fee for the arbitration is paid by the Homeowner; however, the final decision on which party is responsible for the fee is made by the arbitrator.

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