FAQ’S ABOUT YOUR WARRANTY

What is the value of a HOME warranty to me?

  • A HOME warranty provides insured, written coverage on various items for a specific period of time.
  • Third party assistance to resolve customer service issues is available under all of our programs.
  • Homeowners receive a clearly written warranty document spelling out exactly what is and is not covered.
  • The resale value of your home is increased when our warranty is transferred to the next buyer.
  • You have assurance that assistance is available if a covered item is defective.
  • Builders wishing to use HOME's warranty must demonstrate technical competence, financial stability and ethical business dealings with their customers. Knowing that your builder is a member in one of our programs is assurance that these standards have been met or exceeded.
  • The average cost to repair a structural failure exceeds $30,000. Having a warranty in place on your home means that covered structural components will be repaired without causing you serious financial hardship.
  • There is a greater likelihood of a major structural defect developing in your home than there is of a fire which causes major damage. You probably have insurance to protect against fire damage. Why not protect yourself from structural failures as well?

What exactly is covered under my warranty?

The answer to this question depends on which warranty was placed on your home. Coverage varies depending on the program selected by your Builder. Refer to the warranty book you received at closing for exact coverage and warranty terms.
How do I start the claims process?
The specific procedures to address a potential defect in your home are spelled out in your warranty book. The warranty company will need to receive written documentation from you as outlined in the Requesting Warranty Performance section of the warranty book that pertains to your home. We do not accept telephone or fax requests at this time.
What is mediation?
HOME knows that, in the majority of cases, the root of many disputes is the lack of communication between a builder and a homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, HOME does its best to mediate disputes between Members and Homeowners.
What is Arbitration?
Arbitration is a formal process conducted by an independent, neutral arbitrator to resolve disputes between two or more parties. In the case of our warranty programs, HOME uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including both you and your builder.
How do the two processes differ?
Mediation is an informal process involving the builder, the homeowner and the warranty company. There is no charge to either side to this initial process. Arbitration is a formal binding process (unless otherwise prohibited by law). There is a fee for the arbitration which is paid to the arbitrator and is paid according to the terms spelled out in your warranty document.
I have questions about the paperwork that I have regarding my home’s enrollment. How do I contact you?

For questions regarding your Validation Sticker, Application for Warranty Form, or any other Enrollment Paperwork issue, contact our office:

Telephone: 717-561-4480
Fax: 717-561-4494
E-Mail: home@homeoftexas.com
Click on the Guest Register link to fill out a form indicating your Enrollments question(s).

I never got my validation sticker. What do I do?
To request a duplicate validation sticker, contact our Enrollments Dept as noted above:
The Application for Warranty form that I received at closing has incorrect information (address, telephone number, name, etc). How do I get this information corrected?

There are times when the 911 Emergency System will revise property addresses. If this happens, fax the notification that you received from 911 to HOME, Attn: Enrollments Dept. at 717-561-4494. Make sure you list the old address and your warranty application number from your Application for Warranty form.

Additionally, if the address on your validation sticker does not match your home address, it may be because it is an alternate mailing address. For example, if this home is a vacation or rental home, the address on the validation sticker may be your permanent residence.

Contact our office as noted above and provide us with the correct information.

I lost or never received a copy of my warranty book. May I get a duplicate?
Yes, contact our office to request a duplicate. There is a charge associated with duplicate warranty books which varies based upon the format requested (paper copy or PDF).
Which numbers should match on the validation sticker and the warranty book?
The Form # and Revision date, found in lower right hand corner of your warranty book, should match the information on your validation sticker. If they do not, contact the Enrollments Dept.
Is the warranty transferable?
Yes, the warranty applies to your home for the entire warranty term regardless of the number of times it is resold during that period. Coverage transfers automatically; there are no fees to pay or forms to complete.


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