Enrollments & Warranty Express

I would like to use Warranty Express. How do I get a password?

Contact our Enrollments Dept. for a password and then you will be able to access Warranty Express through this website. The login link is located in the top right corner of our website.

How long does it take for HOME to issue a password for Warranty Express?

For current members, passwords are issued instantly upon request. For new members, passwords may take 24 hours for activation.

What happens after I enroll a home and pay for the warranty on Warranty Express?

Have your buyers review the Application for Warranty at closing and sign it. A representative for the Builder must also sign the form. Mail or fax the Application for Warranty back to us for processing. Payment should be sent with the completed form (if you did not pay for the warranty online) within ten (10) business days of closing. Within 60 days, your buyers will be able to go online at confirm.homeoftexas.com to confirm their warranty.

I forgot to enroll a home and I’m closing in a half hour. Can I still get a warranty in time?

Provided you have a password for Warranty Express, you can enroll a home online at any time.

I lost the documents for a home I enrolled a home. How do I get duplicates?

If the home was enrolled manually (not on Warranty Express), simply call us for another copy.

If you used Warranty Express, login to the system and go to Order History. Look for View PDF. You will be able to reprint what you need or even have the entire e-mail with all the documents resent to you.

My sale fell through. I paid the premium through Warranty Express so how do I get a refund?

When homes are voided that were enrolled on Warranty Express refunds are issued automatically. If you paid by E-Check, HOME will send you a refund in the mail; if you paid with a credit card, a credit will be issued to that card.

How do I update my contact information on Warranty Express?

You may edit your information under Account Settings.

I am having trouble with Warranty Express. How can I get help?

For assistance, use the Support Form to describe any problems you encounter with Warranty Express. The Support Form is located on the login screen.

How can I confirm that my Title Company is sending in the completed Warranty paperwork and fees in order for HOME to validate coverage?

You can view the homes which are open as well as closed in your account at any time under Reports.

I need an Acceptance Letter for HUD. What do I do?

If enrolled on Warranty Express, go to Order History under Edit to print acceptance letters. If the home was manually enrolled, call the Enrollments Dept. at 800-445-8173.

My Buyer never received or lost their warranty information. What can be done to help them?

Homeowners may call the Enrollments Department at 800-445-8173 to request duplicate documents. If they validated their coverage online at confirm.homeoftexas.com, their documents are available in PDF format at that address whenever needed.

The homeowner is moving. Is their warranty transferable?

HOME’s Limited Warranties automatically transfer to each buyers throughout the warranty term. No fees to pay; No forms to complete.  However, in the case of a foreclosure, please note that the warranty may be voided.

Can the Warranty be extended?

No.

Information is listed incorrectly on the Application for Warranty form. Can I make the changes myself?

No, because our Application for Warranty form is a Legal document. If you need to make a correction, please contact us.

 

Warranty Resolution

How does a Homeowner start the process to resolve a warranty issue?

The warranty book that was issued specifically for a particular home contains all the procedures to address a potential defect. Written documentation from the Homeowner in the format described in the warranty book must be sent to the Administrator, HOME of Texas in order to begin this process. This notice may be sent in writing to the administrator’s address or by email to warranty.resolution@homeoftexas.com.  For convenience, resolution inquiries may be started online.  Click here for the form.

When does HOME schedule an inspection?

If the Insurer is the Warrantor under the terms of the Limited Warranty, HOME of Texas, serving as the Administrator, may perform an inspection.  Additionally, HOME reserves the right to perform an inspection at any time following receipt the Homeowner’s timely notice of request for warranty performance.

What is “warranty resolution”?

Mediation. In the majority of cases, the root of many disagreements is a breakdown in communication between the Builder and the Homeowner. Often, all it takes to get a problem resolved is for someone to take on the role of mediator and assist the other parties in arriving at a fair and reasonable agreement, based on the warranty standards provided. Before formal arbitration or costly litigation is used, HOME does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Homeowner, the Builder and HOME of Texas during the Builder’s period of responsibility. In this initial process, there is no charge to either party.

Arbitration.  If the issue is not resolved during mediation, the next step is arbitration, which is a formal procedure to resolve disputes conducted by a neutral, independent arbitrator. Arbitrators used by HOME of Texas are experienced in arbitrating residential construction matters. The decision of the arbitrator under our programs is binding on all parties, including the Builder as well as the Homeowner, unless prohibited by law.  Initially, the fee for the arbitration is paid by the Homeowner; however, the final decision on which party is responsible for the fee is made by the arbitrator.

 

Membership

How do I become a member?

Instructions on how to apply for membership are listed on our Membership page for your reference.  When you are ready to join, our online application takes less than 10 minutes to complete.  Upload any supporting documents needed via our secure file upload portal.

Do you have a secure link for confidential information?

Yes, we do have a secure link for you to use to upload your confidential information. Our secure file upload portal allows you to send us your financial information, your signed membership agreements, etc.

What types of things are covered under my warranty?

HOME of Texas and its Affilates offer many different warranty options. The answer to this question depends on which warranty option was utilized for each home. Coverage varies depending on the warranty program selected by the Builder. Homeowners should review their warranty book for warranty terms and coverage details

I need to renew my membership. Can that be done online?

Yes, Membership in HOME of Texas may be renewed through Warranty Express. Once your renewal package is ready online, you will be notified. Login to Warranty Express to complete the process.

 

Marketing

I would like to get some sample warranty books and consumer brochures to use with my prospective buyers. Are those kinds of things available and how do I get them?

HOME of Texas has a wide variety of FREE marketing materials for you to use to enhance your sales strategy for today’s competitive marketplace. The list of what is available may be reviewed on Warranty Express. Then either order on Warranty Express, call us at 800-445-8173, ext. 2105 or email us at info@homeoftexas.com.

How do I obtain the artwork for the HOME logo for my brochures and my website?

Either email us at info@homeoftexas.com or call 800-445-8173, ext. 2169 to request our logo. We will email the logo to you in your preferred electronic format.

 
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